Get Help
Stuck on something? A real person will help. No bots, no runaround.
To help us sort it fast, tell us the email on your membership, what you were trying to do, and what happened instead. A screenshot never hurts. We reply within 1 business day.
Quick answers
Is there a real person?
Email support@joinmaxplus.com. Derek reads it himself and answers within one business day. No bot, no ticket number. In the chat, tap “Ask a person” under any of Max's replies and the same person gets a note.
How do I log back in?
There is no password to remember. Go to the sign-in page, type your email, and we send you a private link. Tap it and you are in. On your phone? Just tap the icon we saved to your home screen and it takes you straight there.
How do I cancel?
Open your Account page and cancel in two clicks. No fee, no phone call. Your access stays live until the end of the time you already paid for.
Why was I charged?
Your membership renews at the end of the time you picked (1, 6 or 12 months) at your membership price. Founding members keep their founding prices for as long as they stay. That charge keeps your coach, the library, and everything else switched on. It shows up on your statement as MAX PLUS, nothing about coaching.
Is this discreet?
Yes. Your statement says MAX PLUS, our emails never use revealing subject lines, and your real name is never shown to anyone. What happens here stays here.
How do I delete my data?
Do it yourself, right now. Open your Account page, scroll to the bottom, and choose Delete my account. Type DELETE to confirm and it is gone immediately: every conversation, everything Max remembered, all your progress. You can download a full copy first from the same place. If you would rather a person handled it, email support@joinmaxplus.com.
I'm having a really bad night.
Call or text 988, the Suicide & Crisis Lifeline, United States and Canada. Free, 24 hours a day. If you are in immediate danger, call 911. Max is an AI coach and cannot be your emergency line. More help here.